VETSIE PLATFORM TERMS OF USE

Please read these Terms of Use (the “Terms”) carefully before using the Vetsie AI Assistant or related Vetsie applications, including the mobile apps and web-based services (collectively, the “Platform” or “Services”).

These Terms are a legal agreement between you (“you,” “your,” or “User”) and Vetsie Corp. (“Vetsie,” “we,” “us,” or “our”) and govern your access to and use of the Services. By creating an account, accessing, or using the Services, you agree to be bound by these Terms and our Privacy Policy.

If you do not agree to these Terms, do not access or use the Services.

1. WHO MAY USE THE SERVICES

You may use the Services only if:

You are a licensed veterinary professional or an authorized representative of a veterinary clinic.
You are at least 18 years old and legally capable of entering into a binding contract in your jurisdiction.
You provide accurate and current registration information and maintain the security of your account.

By registering, you confirm that all information you provide is truthful and that you are using the Services solely for professional veterinary purposes.

2. OUR SERVICES

Vetsie offers a clinical AI assistant designed to support veterinary professionals with documentation, SOAP note generation, discharge summaries, and other workflow-enhancing features. The Services are for informational and documentation support purposes only and are not intended to diagnose, treat, or replace clinical judgment.

You are responsible for verifying the accuracy of all AI-generated content before using it in any clinical record or communication.

3. ACCOUNT MANAGEMENT

You are responsible for:

Maintaining the confidentiality of your login credentials.
All activity under your account.
Ensuring that any team members or staff who use the Services on your behalf comply with these Terms.

You may terminate your account at any time by emailing support@vetsie.com. We reserve the right to suspend or terminate accounts that violate these Terms or applicable laws.

4. ACCEPTABLE USE

You agree not to:

Use the Services for any unlawful, unauthorized, or commercial purposes unrelated to veterinary care.
Share AI-generated content with third parties in ways that violate patient confidentiality or privacy laws.
Attempt to reverse-engineer, modify, or exploit the Services or underlying software.
Introduce malware or disrupt the Platform’s operations.

Violation of these Terms may result in suspension or permanent termination of your account.

5. INTELLECTUAL PROPERTY

All content and software associated with the Services are owned by Vetsie or its licensors. You are granted a limited, non-transferable license to access and use the Services solely for your internal veterinary practice needs.

You retain ownership of your clinical data. By using the Services, you grant Vetsie a license to process and analyze your data for the purpose of delivering and improving the Services. We may also create de-identified, anonymized datasets for research and product development purposes.

6. INTEGRATIONS AND THIRD-PARTY TOOLS

The Services may integrate with your practice management software or third-party applications. These integrations are optional and subject to the terms of those third-party providers.

Vetsie is not responsible for the performance, privacy, or security of third-party services.

7. DISCLAIMERS AND LIMITATION OF LIABILITY

The Services are provided “as is” without warranties of any kind. Vetsie does not guarantee that the Services will be uninterrupted or error-free, or that outputs generated by the AI will be clinically accurate.

To the maximum extent permitted by law, Vetsie disclaims all liability for indirect, incidental, or consequential damages. In any case, Vetsie’s total liability shall not exceed the amount paid by you for the Services in the twelve (12) months preceding the claim.

8. INDEMNIFICATION

You agree to indemnify and hold Vetsie and its affiliates harmless from any claims, damages, or liabilities arising from:

Your misuse of the Services;
Your violation of these Terms or applicable laws;

Any data you input into the Services without proper consent.

9. MODIFICATIONS TO THE TERMS

We may update these Terms from time to time. If we make material changes, we will notify you via email or through the Platform. Your continued use of the Services after such changes constitutes your acceptance of the revised Terms.

10. GOVERNING LAW AND DISPUTE RESOLUTION

These Terms are governed by the laws of the Province of Alberta (Canada) and the State of Delaware (U.S.), without regard to conflict of laws. Any dispute arising from these Terms shall be resolved through binding arbitration in Calgary, Alberta or Wilmington, Delaware, unless prohibited by local law.

11. SUBSCRIPTION RENEWAL AND BILLING

If you subscribe to a paid Service Plan, your subscription will automatically renew at the end of each billing cycle (monthly or annually, as applicable) at the then-current rate, unless you cancel in accordance with these Terms. You may manage or cancel your subscription by contacting us at support@vetsie.com. Cancellation will take effect at the end of the current billing period. No prorated refunds will be issued for partial use of the Services. By enrolling in a paid plan, you authorize Vetsie to charge your payment method on file for applicable renewal fees. If we are unable to process your payment, we may suspend or terminate access to your account until payment is received.

12. DISPUTE RESOLUTION & ARBITRATION AGREEMENT

PLEASE NOTE: Except as provided below, these Terms require that all disputes arising out of or related to your use of the Services be resolved through binding arbitration. By accepting these Terms or using the Services, you agree to waive your right to a trial by jury or to participate in a class action or class arbitration.

Informal Dispute Resolution

In the event of any dispute, claim, or controversy arising out of or relating to your use of the Services, these Terms, or the breach, termination, enforcement, interpretation, or validity thereof (collectively, a “Dispute”), you and Vetsie agree to first attempt to resolve the Dispute through informal negotiation. You agree to contact us at support@vetsie.com with a written notice that includes a brief description of the dispute and your contact information. We will use reasonable efforts to resolve the dispute informally within 30 days.

Where a separate agreement or service-level agreement (“SLA”) provides specific dispute resolution terms (such as governing venue or arbitration body), those terms will override this clause.

Binding Arbitration

If informal resolution is unsuccessful, you and Vetsie agree to resolve the Dispute through final and binding arbitration, unless you have opted out of arbitration as described below. Arbitration will be administered by a recognized arbitration service such as JAMS or the American Arbitration Association (AAA), in accordance with its applicable rules. Arbitration may be conducted virtually, or in a mutually agreed-upon location. Judgment on the arbitration award may be entered in any court of competent jurisdiction.

You agree that all arbitrations will be conducted on an individual basis. You and Vetsie each waive any right to participate in or bring a class action, class arbitration, or other representative proceeding.

Opt-Out of Arbitration

You may opt out of this arbitration requirement by providing written notice to support@vetsie.com within thirty (30) days of the later of (a) your initial acceptance of these Terms or (b) your first use of the Services. Your opt-out notice must include your full name, the email address associated with your account, and a clear statement that you wish to opt out of mandatory arbitration.

If you do not opt out within this 30-day period, you will be deemed to have knowingly and intentionally waived your right to litigate any Dispute in court, except as expressly provided in this section.

13. CONTACT

For questions or concerns, contact us at:

Email: support@vetsie.com