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Privacy Policy

This Privacy Policy explains how Vetsie Corp. (“Vetsie”, “we”, “our”, or “us”) collects, uses, and protects your personal information when you use our AI-powered services through our platform, mobile apps, websites, and associated tools (collectively, the “Platform”).

By using the Platform, you agree to the terms outlined in this Privacy Policy. If you do not agree, please do not use our services.

1. Scope of this Policy

This Policy applies to all users of the Platform, including licensed veterinary professionals and their staff (collectively, “Veterinary Professionals”), who use Vetsie AI to support clinical decision-making, communication, case documentation, and related workflows.

This Policy also governs how Vetsie handles personal and non-personal information related to platform use, AI interactions, account registration, and usage analytics.

2. Information We Collect

A. Information You Provide

  • User Account Information: Name, email address, password, employer/clinic affiliation, and professional role.

  • Clinical Input: Any data submitted through Vetsie AI, such as case questions, notes, communications, and uploads. These may contain personal or identifiable data.

  • Communication Data: When you contact us, we collect your name, email, and any message content for support and troubleshooting.

B. Information Collected Automatically

  • Device & Technical Data: IP address, device type, operating system, browser version, session activity, and interaction logs with Vetsie AI.

  • Cookies & Tracking: We use cookies and similar technologies to remember your settings, analyze traffic, and improve functionality.

C. Information from Third Parties

  • We may receive identity or verification data from affiliated veterinary organizations, clinics, or single sign-on providers (e.g., Google, Apple) to facilitate secure access.

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve the Platform and Vetsie AI functionality

  • Authenticate users and manage accounts

  • Deliver personalized, context-aware AI support

  • Monitor system performance and enhance product development

  • Communicate updates, support messages, and user engagement content

  • Meet legal, regulatory, and security obligations

We may also create de-identified and aggregated data to train our models, improve AI accuracy, and generate non-identifiable insights to support veterinary research and platform innovation.

4. Data Sharing

We do not sell your personal information. However, we may share your data in the following ways:

  • With service providers: For cloud hosting, analytics, email delivery, and security services

  • With your clinic or organization: If you are using Vetsie through an employer or partner veterinary group

  • With regulators: If required to comply with legal obligations or protect our rights

  • In business transitions: If Vetsie merges, is acquired, or reorganizes, your data may be transferred under contractual safeguards

  • With your consent: If you explicitly request or authorize sharing with a third party

All data sharing is governed by contracts ensuring confidentiality and restricted use.

5. AI-Specific Use of Data

Vetsie AI uses large language models (LLMs) and retrieval-augmented generation (RAG) systems. When you interact with Vetsie AI:

  • Input data may be stored and anonymized to fine-tune performance and improve safety

  • Vetsie AI does not access patient databases or third-party EHRs without authorization

  • You are responsible for ensuring any identifiable information entered complies with applicable veterinary recordkeeping and privacy laws

Vetsie AI is a clinical assistant—not a substitute for licensed veterinary judgment.

6. Data Retention

We retain your information for as long as necessary to:

  • Provide the services

  • Comply with legal or contractual obligations

  • Resolve disputes

  • Improve and maintain our AI models and logs

If you request deletion, we will anonymize or securely delete your data unless retention is required by law.

7. Security

We employ industry-standard security practices to safeguard data, including:

  • End-to-end encryption for data in transit

  • Role-based access controls

  • Secure authentication mechanisms

  • Regular security audits and vulnerability assessments

No system is 100% secure, and we encourage you to protect your account credentials and access Vetsie from trusted networks.

8. Your Rights

Depending on your location, you may have rights to:

  • Access or correct your personal information

  • Request deletion of your account or data

  • Withdraw consent for data processing

  • Export your data in a structured format

To exercise your rights, please contact: support@vetsie.com

9. Cookies and Analytics

Vetsie uses cookies for:

  • Session management

  • User experience enhancements

  • Anonymous usage statistics

You can modify your cookie preferences in your browser settings.

We may use third-party analytics tools (e.g., Google Analytics) with safeguards to protect privacy.

10. International Data Transfers

Vetsie is based in Canada and may store or process data in the United States or other jurisdictions with appropriate legal protections in place. When transferring data internationally, we use contractual safeguards and comply with applicable privacy regulations.

11. Children’s Privacy

Vetsie is intended only for licensed veterinary professionals. We do not knowingly collect data from anyone under the age of majority in their jurisdiction.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be posted on our website with a revised effective date. If material changes occur, we will notify you through the Platform or via email.